can't unlock lg ms210

helle z3x team need help pls

the software starts but remains blocked and does not move even for an hour with credits

20/03/2018 09:11:12: LG 2-3G Tool v9.48
20/03/2018 09:11:12: supported models: 1555
20/03/2018 09:11:12:
20/03/2018 09:11:37: Mode: Normal
20/03/2018 09:11:37: Model: LGMS210A
20/03/2018 09:11:37: Build version: Dec 21 201709:49:48May 27 201713:00:00LGMS210A
20/03/2018 09:11:37: SW Version: MPSS.JO.2.0.c1.2-00031-8937_GENNS_PACK-1
20/03/2018 09:11:37: IMEI: 35319109383877-9
20/03/2018 09:11:37: BlueTooth Address: 00:00:00:00:00:00
20/03/2018 09:11:37: Phone Code:
20/03/2018 09:11:37: Elapsed: 1 secs. --> (v9.48)
20/03/2018 09:11:37:
20/03/2018 09:11:45: Mode: Normal
20/03/2018 09:11:45: Model: LGMS210A
20/03/2018 09:11:45: Build version: Dec 21 201709:49:48May 27 201713:00:00LGMS210A
20/03/2018 09:11:45: SW Version: MPSS.JO.2.0.c1.2-00031-8937_GENNS_PACK-1
20/03/2018 09:11:45: IMEI: 35319109383877-9
20/03/2018 09:11:45: BlueTooth Address: 00:00:00:00:00:00
20/03/2018 09:11:45: Phone Code:
20/03/2018 09:11:45: Elapsed: 1 secs. --> (v9.48)
20/03/2018 09:11:45:
20/03/2018 09:11:45: Checking Login and Password...
20/03/2018 09:12:10: OK
20/03/2018 09:12:10: Ballance:
20/03/2018 09:12:10: 30 crd.
20/03/2018 09:12:12: You have 30 credit(s) left. This operation takes 10 credits.Continue?
20/03/2018 09:12:12: Yes
20/03/2018 09:12:20: Searching modem interface...
20/03/2018 09:12:20: found COM471
20/03/2018 09:12:20: Reading data from phone...
20/03/2018 09:12:20: OK
20/03/2018 09:12:20: IMEI: 353191093838779
20/03/2018 09:12:20: Checking root rights...
20/03/2018 09:12:21: fail
20/03/2018 09:12:21: Elapsed: 9 secs. --> (v9.48)
20/03/2018 09:12:21:
20/03/2018 09:12:27: Mode: Normal
20/03/2018 09:12:27: Model: LGMS210A
20/03/2018 09:12:27: Build version: Dec 21 201709:49:48May 27 201713:00:00LGMS210A
20/03/2018 09:12:27: SW Version: MPSS.JO.2.0.c1.2-00031-8937_GENNS_PACK-1
20/03/2018 09:12:27: IMEI: 35319109383877-9
20/03/2018 09:12:27: BlueTooth Address: 00:00:00:00:00:00
20/03/2018 09:12:27: Phone Code:
20/03/2018 09:12:27: Elapsed: 1 secs. --> (v9.48)
20/03/2018 09:12:27:
20/03/2018 09:12:27: Checking Login and Password...
20/03/2018 09:12:29: OK
20/03/2018 09:12:29: Ballance:
20/03/2018 09:12:29: 30 crd.
20/03/2018 09:12:31: You have 30 credit(s) left. This operation takes 10 credits.Continue?
20/03/2018 09:12:31: Yes
20/03/2018 09:12:33: Searching modem interface...
20/03/2018 09:12:33: found COM471
20/03/2018 09:12:33: Reading data from phone...
20/03/2018 09:12:33: OK
20/03/2018 09:12:33: IMEI: 353191093838779
20/03/2018 09:12:33: Checking root rights...