kyocera duraforce unlock

hi , i have one kyocera for unlocking..installed driver , diag is set to enable

SigmaKey v.2.27.10
974322197 Sigma dongle 2.27, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-03-17 12:40:41 ---------
SigmaKey 2.27.10 Qcom: Direct unlock
KYOCERA USB KC02US Serial Port (COM194), Provider: KYOCERA Corporation, Driver ver.: 4.0.0.2, Date: 5/9/2013, USB\VID_0482&PID_0A9D&REV_0100&MI_00
Phone model: Kyocera Android
Firmware: MPSS.TA.2.1.c1-00094-8976_GEN_PACK-1.105709.1.105876.1
Date: Sep 2 2017 12:12:03, Jul 03 2017 00:00:00, 8952.gen
Missing response from phone
--------- 2018-03-17 12:41:07 ---------
SigmaKey 2.27.10 Qcom: Direct unlock
KYOCERA USB KC02US Serial Port (COM194), Provider: KYOCERA Corporation, Driver ver.: 4.0.0.2, Date: 5/9/2013, USB\VID_0482&PID_0A9D&REV_0100&MI_00
Phone model: Kyocera Android
Firmware: MPSS.TA.2.1.c1-00094-8976_GEN_PACK-1.105709.1.105876.1
Date: Sep 2 2017 12:12:03, Jul 03 2017 00:00:00, 8952.gen
Missing response from phone
--------- 2018-03-17 12:41:52 ---------
SigmaKey 2.27.10 Qcom: Direct unlock
KYOCERA USB KC02US Serial Port (COM194), Provider: KYOCERA Corporation, Driver ver.: 4.0.0.2, Date: 5/9/2013, USB\VID_0482&PID_0A9D&REV_0100&MI_00
Phone model: Kyocera Android
Firmware: MPSS.TA.2.1.c1-00094-8976_GEN_PACK-1.105709.1.105876.1
Date: Sep 2 2017 12:12:03, Jul 03 2017 00:00:00, 8952.gen
Missing response from phone

any sugestions?