my box is not working ?/

my box work in old version like 19.1
but in 31.0 show me the first logo then disappear

i try sim in another box same issue

Code:

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Card SN - AAE04BD8
Reseller: ansartec
Card activated - 2017-11-16
Download limit per day - 20
China Editor - NOT available, activation possible
Lg Tool - NOT available, activation possible
Samsung Tool - activated 2017-11-16
Samsung Tool PRO - activated 2017-11-16
Easy Jtag Plus - NOT available, activation possible

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