xtc 2 clip cant s-off and cid change

my xtc2 clip cant s-off and change cid please help it happen before
the product manager help and it happen again. here is the error

Sending oem writecid 11111111
... FAILWRITE CID PERMISSION ERROR
FAILED (remote: WRITE CID PERMISSION ERROR)
Execution time is 7(s)
Operation finished
Phone DISconnected
Phone connected [LC71M1006091] *** Fastboot mode
Phone DISconnected

Sending oem writesecureflag 0
... (bootloader) HTC KEY CARD VERSION: 7
FAILPERMISSION DENY (VERIFY_FAIL)
FAILED (remote: PERMISSION DENY (VERIFY_FAIL))
Execution time is 7(s)
Operation finished