medusa box state not connected

hi
connect button hidden
and someyimes its show but after pressing it
soft ware stuck and close
updated firmwaer
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 000105EE
Selected card: 00000105EE
Updates count: 6
Updates limit: 13
Activations:
- JTAG (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!



same issue
red light and other work ok