S9 Plus Unlock Problems

Support please advise:


Chimera Mobile Phone Utility version: 17.30.1050 @ 2018-05-07

[MSL Unlock started]

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G965F
Sales Code: DBT
Country Code: Germany
Timezone: Africa/Lagos
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Fri Feb 2 21:02:04 KST 2018
PDA Version: G965FXXU1ARB3 [february 2018, rev3]
Phone Version: G965FXXU1ARB1 [february 2018, rev1]
CSC Version: G965FOXM1ARB3 [february 2018, rev3]
Board Platform: EXYNOS5
Modem Platform: SHANNON360
Serial Number: RF8K213NWFX
Imei: 352419094753817
Battery Status: 4.24V (85%)
Network Type: GSM
SIM Status: NETWORK_LOCKED,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-01-01
Data Encryption State: encrypted

Unlocking...
1. Disconnect micro USB cable
2. On dial window enter *#0*#
3. Connect micro UART cable
4. Wait a few seconds
5. Click OK button
Testing availability. Be patient! Do NOT disconnect the phone!
Trying on USB Serial Port (COM30)
Port is not responding.
Port is not responding.
1. Disconnect micro USB cable
2. On dial window enter *#0*#
3. Connect micro UART cable
4. Wait a few seconds
5. Click OK button
Testing availability. Be patient! Do NOT disconnect the phone!
Trying on USB Serial Port (COM30)
Port is not responding.
Port is not responding.
1. Disconnect micro USB cable
2. On dial window enter *#0*#
3. Connect micro UART cable
4. Wait a few seconds
5. Click OK button
The procedure has been cancelled.
Finished at local time: [05.07.18 12:43:18]
WorkID: 37372496