htc m10h 8.0 s-off error can not server

Starting Ultra procedure
Checking server connection...
Communicating with the XTC 2 Clip ...
Connecting to the server...
Error: Sorry, we are unable to complete your request at this moment. Please contact info@xtc2.net for further information

Starting Ultra procedure
Checking server connection...
Communicating with the XTC 2 Clip ...
Connecting to the server...
Preparing enviroment...
Communicating with phone...