problem updating smart card

hello



i have problem updating my smartcard



i check 4 5 systems but still no success



here is the log



Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n xxxxxxxxxx
The card is not valid card.
Found 0 cards.
Please, check if the cards are inserted and all software that are working with the cards are closed



please help