z3x account credits problem

hi, i have a problem and reseller cannot help

i have an account with 30 credits.

i used it on 2 box only, no other box was used and no one knows my password and account

now

it is saying

login attached to different card

i checked both boxes that i used it but it is not attached to any box i own.

so how is this possible?

can z3x make an account server service that users can detach and attach their accounts there so it will help users solve the problem themselves..