credits take lg ms210 not unlocked..refund my credits

LG 2-3G Tool v9.51
supported models: 1556

Mode: Normal
Model: LGM210AT
Build version: Dec 21 201709:44:00May 27 201713:00:00LGM210AT
SW Version: MPSS.JO.2.0.c1.2-00031-8937_GENNS_PACK-1
IMEI: 35366108798662-8
BlueTooth Address: 00:00:00:00:00:00
Phone Code:
Elapsed: 1 secs. --> (v9.51)

Checking Login and Password... OK
Ballance: 20 crd.
You have 20 credit(s) left. This operation takes 10 credits.Continue? Yes
Searching modem interface... found COM53
Reading data from phone... OK
IMEI: 353661087986628
Checking root rights... OK
Writing zTool... OK
SW Version: M21010v
Initialization zTool... (this can take 1-2 minutes) OK
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... error(0)

Elapsed: 180 secs. --> (v9.51)

Mode: Normal
Model: LGM210AT
Build version: Dec 21 201709:44:00May 27 201713:00:00LGM210AT
SW Version: MPSS.JO.2.0.c1.2-00031-8937_GENNS_PACK-1
IMEI: 35366108798662-8
BlueTooth Address: 00:00:00:00:00:00
Phone Code:
Elapsed: 1 secs. --> (v9.51)

Checking Login and Password... OK
Ballance: 10 crd.
You have 10 credit(s) left. This operation takes 10 credits.Continue? No


i need my credits asap...zsc_9EymtCvo .../please refund 10 credits...