G965U Read Codes Error

Phone go to modem upload mode but "reading data" step never complete, so tool not move to next step. Stay that way forever. Even click Cancel, operation does not terminate. Must force close program.

[ 7/10/2018 1:56:10 PM ] Checking Login and Password... OK
[ 7/10/2018 1:56:12 PM ] Ballance: 95 crd.
[ 7/10/2018 1:56:14 PM ] You have 95 credit(s) left. This operation takes 10 credits.Continue? Yes
[ 7/10/2018 1:56:17 PM ] Waiting ADB device... OK
[ 7/10/2018 1:56:18 PM ] Reading phone info...
[ 7/10/2018 1:56:18 PM ] Model: SM-G965U
[ 7/10/2018 1:56:18 PM ] Android version: 8.0.0
[ 7/10/2018 1:56:18 PM ] PDA version: G965USQS2ARF4
[ 7/10/2018 1:56:18 PM ] CSC version: G965UOYN2ARF4
[ 7/10/2018 1:56:18 PM ] Phone version: G965USQS2ARF4
[ 7/10/2018 1:56:18 PM ] Product code: SM-G965UZPACCT
[ 7/10/2018 1:56:18 PM ] CSC country code: USA
[ 7/10/2018 1:56:18 PM ] CSC sales code: CCT
[ 7/10/2018 1:56:18 PM ] Phone SN: R28K22ZPANA
[ 7/10/2018 1:56:18 PM ] IMEI:
[ 7/10/2018 1:56:18 PM ] HW version: REV1.1
[ 7/10/2018 1:56:18 PM ] RF cal date: 2018.02.28
[ 7/10/2018 1:56:18 PM ] Chip name: SDM845
[ 7/10/2018 1:56:18 PM ] Modem board: SDM845
[ 7/10/2018 1:56:18 PM ] Security patch: 2018-06-01
[ 7/10/2018 1:56:18 PM ] Boot Warranty bit: 0
[ 7/10/2018 1:56:20 PM ] Searching Samsung diag port... detected COM843
[ 7/10/2018 1:56:21 PM ] Reading phone info... OK
[ 7/10/2018 1:56:21 PM ] Reading data from phone... error (1), skip
[ 7/10/2018 1:56:21 PM ] Waiting for device to become ready... OK
[ 7/10/2018 1:56:23 PM ] Initialization zTool... OK
[ 7/10/2018 1:56:24 PM ] Running zTool, please wait...
[ 7/10/2018 1:56:24 PM ] Start... OK
[ 7/10/2018 1:56:27 PM ] Initialization... OK
[ 7/10/2018 1:56:28 PM ] Generate and check client proof... OK
[ 7/10/2018 1:56:28 PM ] Verify proof by client... OK
[ 7/10/2018 1:56:28 PM ] Reading data from phone...