Huawei mate 10 pro unable to unlock

unable to unlock Huawei Mate 10 Pro also known as (BLA-029)
please fix this problem, thanks


Chimera Mobile Phone Utility version: 18.20.1658 @ 2018-07-27
Printing phone history

Direct Unlock
27/07/2018
18:08:47

Direct Unlock
26/07/2018
19:51:43

Direct Unlock
19/07/2018
19:12:10

Direct Unlock
19/07/2018
19:09:47

Direct Unlock
19/07/2018
19:08:18

Removing network lock...
Searching for manufacture port...
Testing connection...
Authenticating...
This may take a while.
Be patient! Do NOT disconnect the phone!
The device sent an invalid challenge.
Retry 2/5
The device sent an invalid challenge.
Retry 3/5
The device sent an invalid challenge.
Retry 4/5
The device sent an invalid challenge.
Retry 5/5
The device sent an invalid challenge.
Authentication with the device failed.
Finished at local time: [07.27.18 19:13:38]
WorkID: 41477311