SigmaKey Need Help S-card Not Updating

SigmaKey v.2.28.04
Detected GsmServer S-Card products:
S-Card: 540626911 Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected properly

https://drive.google.com/file/d/1dKt...ew?usp=sharing

Logs

https://drive.google.com/file/d/1vZp...ew?usp=sharing