Double Credit in the same phone . Please re-check

Hello Product support.

Cloud You Please Check my Credit.
Server sub -5 credits twice in the same phone. date 2/8/2018 time 10.13 and 10.28
First time program show wait server 10 minutes and timeout.
So I must to close program and press unlock again.

Same model Same Phone Same IMEI 358494094926XXX. -5 credit*2

User : zsc_OEiYGwiQ

detail below....

Status Date (GMT+2) Count Model Card Version
INIT 2018-01-17 08:37:43 50
OK 2018-02-14 09:40:30 -10 G950U_G950U 0xxxxx 30.7
OK 2018-03-19 10:07:44 -10 G935T_G935T 00xxxxD 31
OK 2018-06-08 16:04:04 -5 J510FN_J510FN 00xxxxx9D 32.6
FAIL 2018-07-17 09:34:11 0 G920T_G920T 00xxx9D 33.2
FAIL 2018-07-17 09:36:36 0 G920T_G920T 000xxx9D 33.2
FAIL 2018-07-17 09:40:57 0 G920T_G920T 00xxxx9D 33.2
FAIL 2018-07-17 09:43:25 0 G920T_G920T 00xxxxD 33.2
FAIL 2018-07-17 09:44:47 0 G920T_G920T 00xxxx9D 33.2
FAIL 2018-07-17 09:47:22 0 G920T_G920T 000xxxxD 33.2
FAIL 2018-07-17 12:44:20 0 G920T_G920T 00xxxx9D 33.2
FAIL 2018-07-17 12:46:45 0 G920T_G920T 00xxxxD 33.2
FAIL 2018-07-24 11:43:25 0 G920T_G920T 00xxxxxD 33.2
OK 2018-07-24 11:49:27 -2 G920T_G920T 00xxxx9D 33.2
OK 2018-08-02 10:13:57 -5 J330F_J330FXXU3ARA1 00xxxxx9D 33.5
OK 2018-08-02 10:28:40 -5 J330F_J330FXXU3ARA1 000xxxx9D 33.5
Ballance 13