i have error unlock moto e verizon

Unlock4samsung Thursday, August 9, 2018

have this error

Quote:

--------- 2018-08-09 09:07:46 ---------
SigmaKey 2.28.07 Qcom: Get unlock codes
Motorola USB Diagnostic Port (COM249), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 28/02/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.95745.3.102706.1
Phone model: Moto E4 (Verizon)
Date: Jun 10 2017 22:44:46, Jun 08 2017 23:00:00, 8937.gen
Software IMEI: 353308085xxxxxx
Bluetooth address: 000000000000
Security area saved to "C:\Users\cellcarcol\Documents\SigmaKey\securi ty backup\0594911803\353308085xxxxxx_MPSS_JO_3_0-00269-8937_GENNS_PACK-1_95745_3_102706_1 (0).skb"
Phone disconnected unexpectedly

thanks