Moto XT1767 verizion unlock proplem

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SigmaKey 2.29.04 Qcom: Get unlock codes
Motorola QC Diag Port (COM52), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 01/03/2013, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E4 (Verizon)
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.95745.3.102706.1
Phone model: Moto E4 (Verizon)
Date: Jun 10 2017 22:44:46, Jun 08 2017 23:00:00, 8937.gen
Software IMEI: 353308085264440
Bluetooth address: 000000000000
Reading data...Unexpected response from the phone