Motorola Cricket XT1921-2 test unlock on verizon but no bar signal

SigmaKey v.2.29.05
426871453 Sigma dongle 2.29, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Not activated
--------- 2018-09-30 16:39:12 ---------
SigmaKey 2.29.05 Qcom: Direct unlock
Motorola QC Diag Port (COM66), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.TA.2.3.c11-00054-8953_GEN_PACK-1
Date: Mar 16 2018 11:49:14, Mar 14 2018 11:00:00, 8940.gen
Software IMEI: 351840xxxxx
Bluetooth address: 000000000000
Direct unlock is impossible for this phone. Reading unlock codes instead.
Security area saved to "C:\Users\GH\Documents\SigmaKey\security backup\0426871453\35184009xxxxx_MPSS_TA_2_3_c11-00054-8953_GEN_PACK-1 (1).skb"
Reading unlock codes...Done

[img]https://i.postimg.cc/1zNs6rXT/****.png[/img]