refund credits

Chimera Mobile Phone Utility version: 18.74.1534 @ 2018-09-20
Unlock phone started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G965U
Sales Code: SPR
Country Code: USA
Timezone: America/Phoenix
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Wed Jun 20 17:24:09 KST 2018
PDA Version: G965USQU2ARF9 [june 2018, rev9]
Phone Version: G965USQU2ARF9 [june 2018, rev9]
CSC Version: G965UOYN2ARF9 [june 2018, rev9]
Product Code: SPR
HIDSw Version: G965USQU2ARF9/G965UOYN2ARF9/G965USQU2ARF9/G965USQU2ARF9
Board Platform: SDM845
Modem Platform: SDM845
Serial Number: RF8K726C3TH
Imei: 357633091892361
Unique Number: 988A9038384D39384A30
Connections: AT,MTP
Battery Status: 4.25V (95%)
Network Type: CDMA
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-06-01
Data Encryption State: encrypted
Unlocking...
Checking modem.
Descargando imagen del módem. Be patient! Do NOT disconnect the phone!
Checking downloaded image.
Decompressing modem image.
Flashing modem image.
Flashing firmware...
Switching to download mode.
Waiting for download mode.
Connecting.
Reading PIT from phone.
Flashing dspso.bin
Flashing modem.bin
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Checking SIM card.
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Checking debug level.
Reading data.
SPC/MSL: 000000
Initializing diag mode.
Preparing.
Initializing modem.
Initializing diag mode.
Unlock is in progress.
The withdrawn credits will be refunded within one hour.
Unable to unlock.
Finished at local time: [09.20.18 14:46:43]
WorkID: 44463443

me cobro los creditos pero no se desbloqueo, salio un mensaje que en una hora se me regresarian pero no me los regresaron