Refund my credits - SOLVED

Its more than 1hr now and you still not refund my credit.

Chimera Mobile Phone Utility version 18.74.1534 @ 2018-09-20
Printing phone history

RootUnroot
9202018
124349
PM

Unlock phone started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model SM-G360T
Sales Code TMB
Country Code USA
Timezone AfricaLagos
Android Version 5.1.1 [LMY47X] [SDK 22]
Build Date Mon Aug 3 142812 KST 2015
PDA Version G360TUVU1AOF9 [june 2015, rev9]
Phone Version G360TUVU1AOF9 [june 2015, rev9]
CSC Version G360TTMB1AOF9 [june 2015, rev9]
Product Code XXXXXXXXXXXTMB
HIDSw Version G360TUVU1AOF9G360TTMB1AOF9G360TUVU1AOF9G360TUVU1AO F9
Board Platform MSM8916
Modem Platform MSM8916
Serial Number R58H217N41B
Imei 355023070400711
Unique Number C5K1306DBC5B4C2
Connections AT,MTP
Battery Status 3.85V (33%)
Network Type GSM
SIM Status ABSENT
Knox Version v00
Warranty Bit 1
Data Encryption State unencrypted
Preparing...
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
The phone will restart in upload mode, this is normal operation, do not worry!
Switching to upload mode. Be patient! Do NOT disconnect the phone!
Waiting for upload interface...
Waiting for upload interface. Be patient! Do NOT disconnect the phone!
Upload interface SAMSUNG Mobile USB Modem (COM8)
Reading data...
Reading data is in progress. Be patient! Do NOT disconnect the phone!
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Unlocking...
Processing. Be patient! Do NOT disconnect the phone!
Root is not good! Install a stock firmware and try to unlock again. The program will root the phone.
The withdrawn credits will be refunded within one hour.
Unable to unlock.
Finished at local time [09.20.18 140935]
WorkID 44435422