Refund please unlock not complete

user zsc_ntThvq75
the unlock is not complete z3x card error please need your help in this account only have the last 5 credits

[ 24/09/2018 03:46:19 p. m. ] Operation: Unlock
[ 24/09/2018 03:46:20 p. m. ] Selected model: SM-J727T1
[ 24/09/2018 03:46:20 p. m. ] Software version: 33.8
[ 24/09/2018 03:46:20 p. m. ]
[ 24/09/2018 03:46:21 p. m. ] Checking Login and Password... OK
[ 24/09/2018 03:46:25 p. m. ] Ballance: 5 crd.
[ 24/09/2018 03:46:26 p. m. ] You have 5 credit(s) left. This operation takes 5 credits.Continue? Yes
[ 24/09/2018 03:46:28 p. m. ] Waiting ADB device... OK
[ 24/09/2018 03:46:29 p. m. ] Reading phone info...
[ 24/09/2018 03:46:29 p. m. ] Model: SM-J727T1
[ 24/09/2018 03:46:30 p. m. ] Android version: 7.0
[ 24/09/2018 03:46:30 p. m. ] PDA version: J727T1UVU3ARF1
[ 24/09/2018 03:46:30 p. m. ] CSC version: J727T1TMK3ARF1
[ 24/09/2018 03:46:30 p. m. ] Phone version: J727TUVU3ARA1
[ 24/09/2018 03:46:31 p. m. ] Product code: SM2J727TZKETMK
[ 24/09/2018 03:46:31 p. m. ] CSC country code: USA
[ 24/09/2018 03:46:31 p. m. ] CSC sales code: TMK
[ 24/09/2018 03:46:31 p. m. ] Phone SN: R28K80CZNRX
[ 24/09/2018 03:46:31 p. m. ] IMEI: 357847095448729
[ 24/09/2018 03:46:32 p. m. ] HW version: REV0.7
[ 24/09/2018 03:46:32 p. m. ] RF cal date: 20180808
[ 24/09/2018 03:46:32 p. m. ] Chip name: EXYNOS7870
[ 24/09/2018 03:46:32 p. m. ] Modem board: SHANNON315
[ 24/09/2018 03:46:33 p. m. ] Security patch: 2018-06-01
[ 24/09/2018 03:46:33 p. m. ] Boot Warranty bit: 0
[ 24/09/2018 03:46:35 p. m. ] Searching Samsung diag port... detected COM165
[ 24/09/2018 03:46:36 p. m. ] Reading phone info... OK
[ 24/09/2018 03:46:37 p. m. ] CP version: J727TUVU3ARA1
[ 24/09/2018 03:46:37 p. m. ] CP build: Jan 24 2018 13:02:34
[ 24/09/2018 03:46:39 p. m. ] Reading data from phone... OK
[ 24/09/2018 03:47:24 p. m. ] Calculating... OK
[ 24/09/2018 03:47:29 p. m. ] Searching server... OK
[ 24/09/2018 03:47:38 p. m. ] Waiting for server answer... OK
[ 24/09/2018 03:47:41 p. m. ] Waiting ADB device... OK
[ 24/09/2018 03:47:42 p. m. ] Initialization zTool... OK
[ 24/09/2018 03:47:44 p. m. ] Running zTool, please wait...
[ 24/09/2018 03:47:44 p. m. ] Start...
[ 24/09/2018 03:48:21 p. m. ] Card error OK
[ 24/09/2018 03:48:21 p. m. ] Initialization... error ()
[ 24/09/2018 03:48:21 p. m. ] Retry 1...