ERROR UPDATE CARD Please ensure your Sigma dongle is connected properly

Help me please, i got this error when try to update my sigmakey

SigmaKey v.2.29.06
Detected GsmServer S-Card products:
S-Card: XXXXX4648 Sigma dongle blank, v 0.00
S-Card: XXXXX4648 Sigma dongle blank, v 0.00
Please ensure your Sigma dongle is connected properly

I SEND PRIVATE MESSAGE GSM_Support and GSMSERVER

Please answer me