My gcpro card is locked ?

HI GCPRO SUPPORT TEAM
I BOUGHT A GC PRO DONGLE AND IT LOCKED OUT I DONT KNOW WHY ?
HERE IS THE LOGS
Using 1.25
Checking server connection...
Server access ok..
Making sure card is locked or not..
session fail Card Locked..
Fail cardos Card Locked..
Fail to get card os read details...
Reading Details..
Card Lock Reason := FcfJEQAgCASwlpDDkeeuSP8lqZNXWkkjhqUuB6y6euaJ98DWDd IZH1ykK5lcPfxMiQs=
This GCPro is not Allowed to UPDATE or Register, Contact reseller..
GCPro SN := GC0B54E179
Fail at unlock card please contact support...
Job finish
Do not lost delete old logs they may help some time to fix your issue fast..Show log to support team in case of error...07-10-2018-21-42-15 Using 1.25


Using 1.25
Checking GCPro Card Details...
session fail Card Locked..
Fail cardos Card Locked..
Fail to get card os read details...
Checking server connection...
GCPro SN GC0B54E179
Card OsVer 0003
Fail getactivation Card Locked..
Card Lock Reason := FcfBEQAhCASwlrgVBnniAv2XpDd5JaLEhGnQhY/76FHB7vemq1Nqqn8cD5lCMnLaFuIC
CARD UUID:= 09609695D7DD398763A5644FA13466E58281E4C4
Card crypto verify ok..
Server Reply Error := ERR_CARD_Already_Updated.
Job finish
Do not lost delete old logs they may help some time to fix your issue fast..Show log to support team in case of error...07-10-2018-21-53-01 Using 1.25

I ALREADY TRIED TO UPDATE WITH LATEST SOFTWARE
MY

CAN YOU HELP ME FOR THIS
WAITING
THANKS