k330 and credit problem, no unlock credits gone

i have this problem, i try twice unlock, only take credits, and no unlock

8/11/2018 02:06:16 p.m.:
08/11/2018 02:06:57 p.m.: Mode: Normal
08/11/2018 02:06:57 p.m.: Model: LGK330AT
08/11/2018 02:06:57 p.m.: Build version: Jan 26 201702:14:36Nov 17 201500:00:00LGK330AT
08/11/2018 02:06:57 p.m.: SW Version: MPSS.JO.1.0.c5.7-00006-M8909EAAAANVZM-1
08/11/2018 02:06:57 p.m.: IMEI: 35943607
08/11/2018 02:06:57 p.m.: BlueTooth Address: 00:00:00:00:00:00
08/11/2018 02:06:57 p.m.: Phone Code:
08/11/2018 02:06:57 p.m.: Elapsed: 1 secs. --> (v9.59)
08/11/2018 02:06:57 p.m.:
08/11/2018 02:06:57 p.m.: Checking Login and Password...
08/11/2018 02:06:59 p.m.: OK
08/11/2018 02:06:59 p.m.: Ballance:
08/11/2018 02:06:59 p.m.: 35 crd.
08/11/2018 02:07:00 p.m.: You have 35 credit(s) left. This operation takes 10 credits.Continue?
08/11/2018 02:07:00 p.m.: Yes
08/11/2018 02:07:27 p.m.: Searching modem interface...
08/11/2018 02:07:27 p.m.: found COM123
08/11/2018 02:07:27 p.m.: Reading data from phone...
08/11/2018 02:07:27 p.m.: OK
08/11/2018 02:07:27 p.m.: IMEI: 35943607
08/11/2018 02:07:31 p.m.: Checking root rights...
08/11/2018 02:07:31 p.m.: OK
08/11/2018 02:07:31 p.m.: Writing zTool...
08/11/2018 02:07:32 p.m.: OK
08/11/2018 02:07:32 p.m.: SW Version: K33011f
08/11/2018 02:07:32 p.m.: Initialization zTool...
08/11/2018 02:09:21 p.m.: OK
08/11/2018 02:09:21 p.m.: Reading data from phone...
08/11/2018 02:09:47 p.m.: OK
08/11/2018 02:09:47 p.m.: Calculating...
08/11/2018 02:09:49 p.m.: OK
08/11/2018 02:09:49 p.m.: Searching server...
08/11/2018 02:11:11 p.m.: OK
08/11/2018 02:11:11 p.m.: Waiting for server answer...
08/11/2018 02:11:13 p.m.: error(0)
08/11/2018 02:11:13 p.m.:
08/11/2018 02:11:13 p.m.: Elapsed: 252 secs. --> (v9.59)
08/11/2018 02:11:13 p.m.:
08/11/2018 02:14:06 p.m.: Mode: Normal
08/11/2018 02:14:06 p.m.: Model: LGK330AT
08/11/2018 02:14:06 p.m.: Build version: Jan 26 201702:14:36Nov 17 201500:00:00LGK330AT
08/11/2018 02:14:06 p.m.: SW Version: MPSS.JO.1.0.c5.7-00006-M8909EAAAANVZM-1
08/11/2018 02:14:06 p.m.: IMEI: 35943607
08/11/2018 02:14:06 p.m.: BlueTooth Address: 00:00:00:00:00:00
08/11/2018 02:14:06 p.m.: Phone Code:
08/11/2018 02:14:06 p.m.: Elapsed: 1 secs. --> (v9.59)
08/11/2018 02:14:06 p.m.:
08/11/2018 02:14:06 p.m.: Checking Login and Password...
08/11/2018 02:14:08 p.m.: OK
08/11/2018 02:14:08 p.m.: Ballance:
08/11/2018 02:14:08 p.m.: 25 crd.
08/11/2018 02:14:50 p.m.: You have 25 credit(s) left. This operation takes 10 credits.Continue?
08/11/2018 02:14:50 p.m.: No
08/11/2018 02:18:46 p.m.: Mode: Normal
08/11/2018 02:18:46 p.m.: Model: LGK330AT
08/11/2018 02:18:46 p.m.: Build version: Jan 26 201702:14:36Nov 17 201500:00:00LGK330AT
08/11/2018 02:18:46 p.m.: SW Version: MPSS.JO.1.0.c5.7-00006-M8909EAAAANVZM-1
08/11/2018 02:18:46 p.m.: IMEI: 359436
08/11/2018 02:18:46 p.m.: BlueTooth Address: 00:00:00:00:00:00
08/11/2018 02:18:46 p.m.: Phone Code:
08/11/2018 02:18:46 p.m.: Elapsed: 1 secs. --> (v9.59)
08/11/2018 02:18:46 p.m.:
08/11/2018 02:18:50 p.m.: Mode: Normal
08/11/2018 02:18:50 p.m.: Model: LGK330AT
08/11/2018 02:18:50 p.m.: Build version: Jan 26 201702:14:36Nov 17 201500:00:00LGK330AT
08/11/2018 02:18:50 p.m.: SW Version: MPSS.JO.1.0.c5.7-00006-M8909EAAAANVZM-1
08/11/2018 02:18:50 p.m.: IMEI: 35943607
08/11/2018 02:18:50 p.m.: BlueTooth Address: 00:00:00:00:00:00
08/11/2018 02:18:50 p.m.: Phone Code:
08/11/2018 02:18:50 p.m.: Elapsed: 1 secs. --> (v9.59)
08/11/2018 02:18:50 p.m.:
08/11/2018 02:18:50 p.m.: Checking Login and Password...
08/11/2018 02:18:52 p.m.: OK
08/11/2018 02:18:52 p.m.: Ballance:
08/11/2018 02:18:52 p.m.: 25 crd.
08/11/2018 02:19:04 p.m.: You have 25 credit(s) left. This operation takes 10 credits.Continue?
08/11/2018 02:19:04 p.m.: Yes
08/11/2018 02:19:07 p.m.: Searching modem interface...
08/11/2018 02:19:07 p.m.: found COM123
08/11/2018 02:19:07 p.m.: Reading data from phone...
08/11/2018 02:19:07 p.m.: OK
08/11/2018 02:19:07 p.m.: IMEI: 35943607
08/11/2018 02:19:08 p.m.: Checking root rights...
08/11/2018 02:19:09 p.m.: OK
08/11/2018 02:19:09 p.m.: Writing zTool...
08/11/2018 02:19:10 p.m.: OK
08/11/2018 02:19:10 p.m.: SW Version: K33011f
08/11/2018 02:19:10 p.m.: Initialization zTool...
08/11/2018 02:20:59 p.m.: OK
08/11/2018 02:20:59 p.m.: Reading data from phone...
08/11/2018 02:21:25 p.m.: OK
08/11/2018 02:21:25 p.m.: Calculating...
08/11/2018 02:21:27 p.m.: OK
08/11/2018 02:21:27 p.m.: Searching server...
08/11/2018 02:21:51 p.m.: OK
08/11/2018 02:21:51 p.m.: Waiting for server answer...
08/11/2018 02:22:06 p.m.: error(0)
08/11/2018 02:22:06 p.m.:
08/11/2018 02:22:06 p.m.: Elapsed: 182 secs. --> (v9.59)
08/11/2018 02:22:06 p.m.:
08/11/2018 02:22:16 p.m.: Mode: Normal
08/11/2018 02:22:16 p.m.: Model: LGK330AT
08/11/2018 02:22:16 p.m.: Build version: Jan 26 201702:14:36Nov 17 201500:00:00LGK330AT
08/11/2018 02:22:16 p.m.: SW Version: MPSS.JO.1.0.c5.7-00006-M8909EAAAANVZM-1
08/11/2018 02:22:16 p.m.: IMEI: 35943607
08/11/2018 02:22:17 p.m.: BlueTooth Address: 00:00:00:00:00:00
08/11/2018 02:22:17 p.m.: Phone Code:
08/11/2018 02:22:17 p.m.: Elapsed: 1 secs. --> (v9.59)
08/11/2018 02:22:17 p.m.:
08/11/2018 02:22:17 p.m.: Checking Login and Password...
08/11/2018 02:22:19 p.m.: OK
08/11/2018 02:22:19 p.m.: Ballance:
08/11/2018 02:22:19 p.m.: 15 crd.
08/11/2018 02:22:31 p.m.: You have 15 credit(s) left. This operation takes 10 credits.Continue?
08/11/2018 02:22:31 p.m.: No
08/11/2018 02:25:21 p.m.: Mode: Normal
08/11/2018 02:25:21 p.m.: Model: LGK330AT
08/11/2018 02:25:21 p.m.: Build version: Jan 26 201702:14:36Nov 17 201500:00:00LGK330AT
08/11/2018 02:25:21 p.m.: SW Version: MPSS.JO.1.0.c5.7-00006-M8909EAAAANVZM-1
08/11/2018 02:25:21 p.m.: IMEI: 3594360
08/11/2018 02:25:22 p.m.: BlueTooth Address: 00:00:00:00:00:00
08/11/2018 02:25:22 p.m.: Phone Code:
08/11/2018 02:25:22 p.m.: Elapsed: 1 secs. --> (v9.59)
08/11/2018 02:25:22 p.m.:
08/11/2018 02:25:22 p.m.: Checking Login and Password...
08/11/2018 02:25:23 p.m.: canceled