moto e4 xt1767 verizon tried to unlock-error-imei gone-help

verizon locked-during unlock process-one driver not detect and stopped as below

SigmaKey v.2.29.10
805753744 Sigma dongle 2.29, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-11-21 19:00:20 ---------
SigmaKey 2.29.10 Qcom: Get unlock codes
Qualcomm HS-USB Diagnostics 9091 (COM15), Provider: Qualcomm Incorporated, Driver ver.: 2.1.2.0, Date: 7/8/2015, USB\Vid_05c6&Pid_9091&Rev_0318&MI_00
Firmware: MPSS.JO.3.0-00269-8937_GENNS_PACK-1.102706.1.144562.1
Phone model: Moto E4 (Verizon)
Date: Apr 10 2018 06:31:10, Apr 08 2018 22:00:00, 8937.gen
Software IMEI: 353308086218300
Bluetooth address: 000000000000
Security area saved to "C:\Documents and Settings\Admin\My Documents\SigmaKey\security backup\0805753744\353308086218300_MPSS_JO_3_0-00269-8937_GENNS_PACK-1_102706_1_144562_1.skb"
Connecting...Failed

i have the security backup """""353308086218300_MPSS_JO_3_0-00269-8937_GENNS_PACK-1_102706_1_144562_1.skb""""""

now imei gone-how restore imei using above file?

one driver not after reboot set during unlock process-help me for that driver also