credit not refund

Unlock4samsung Saturday, December 8, 2018

hi z3x team
i unlocked my j320t
1st time not unlocked but credit gone
2nd time phone was unlocked but took 10 credit

in a previous post you told me i will be refund
but till now no refund
the operation took place on
1st:01-11-2018
2nd 05-11-2018
i am waiting

"Status,Date (GMT+2),Count,Model,Card,Version
INIT,2018-09-02 13:12:20,+30,"","",""
OK,2018-09-09 13:04:50,-5,J330F_J330FXXU3ARA1,00024747,33.7
OK,2018-11-01 14:40:13,-10,G360T_G360T,00024747,34.2
OK,2018-11-05 13:04:43,-10,G360T_G360T,00024747,34.2
Ballance,"",5,"","",""""

thanks

thanks