i wait 30 minutos but server not respond and credit is taked please return credit

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G960F
Sales Code: AUT
Country Code: Switzerland
Timezone: America/Sao_Paulo
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Mon Oct 29 11:54:21 KST 2018
PDA Version: G960FXXS2BRJ6 [october 2018, rev6]
Phone Version: G960FXXU2BRJ1 [october 2018, rev1]
CSC Version: G960FOXM2BRJ3 [october 2018, rev3]
Product Code: AUT
HIDSw Version: G960FXXS2BRJ6/G960FOXM2BRJ3/G960FXXU2BRJ1/G960FXXS2BRJ6
Board Platform: EXYNOS5
Modem Platform: SHANNON360
Serial Number: R58K90KFQ7P
Imei: 358624093061096
Unique Number: CE031823D991611E037E
Connections: AT,MTP
Battery Status: 3.89V (61%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-11-01
Data Encryption State: encrypted
Reading codes online...
Checking modem version.
Reading data. Be patient! Do NOT disconnect the phone!
Communicating with the server...
Waiting for the server to respond.
The withdrawn credits will be refunded within one hour.
The procedure has been canceled.
Finished at local time: [12.08.18 11:02:23]
WorkID: 48898550