Mate 10 ALP-L09 don´t unlock o convert to Dual SIM

Hi everyone :(

I have a problem i can´t unlock o convert to dual sim my Mate 10 ALP-L09 I buy 3 days Licenses only to Unlock and Convert to Dual SI but I dont have luck.

Think I doing some wrong?

I hope somebody help me.

Sorry but my bad english I am from Mexico.


Unlock / Relock Bootloader
13/12/2018
11:17:27
p.
m.

Convert to Dual Sim
13/12/2018
11:16:03
p.
m.

Get Info
13/12/2018
11:13:45
p.
m.

Direct Unlock
13/12/2018
11:11:55
p.
m.

Development Support
13/12/2018
11:11:11
p.
m.

Removing network lock...
Searching for manufacture port...
Testing connection...
Authenticating...
This may take a while.
Be patient! Do NOT disconnect the phone!
The device sent an invalid challenge.
Retry 2/5
The device sent an invalid challenge.
Retry 3/5
The device sent an invalid challenge.
Retry 4/5
The device sent an invalid challenge.
Retry 5/5
The device sent an invalid challenge.
Authentication with the device failed.
Finished at local time: [12.13.18 17:52:44]
WorkID: 49218717