J500f cert error msl

Operation: Write CERT
Selected model: SM-J500F
Selected port: COM1 Porta de comunicações
Software version: 34.11

Checking CERT file... OK
KEY ID: 0338
Waiting ADB device... OK
Obtendo informações do telefone...
Modelo: SM-J500F
Android version: 5.1.1
PDA version: J500FXXU1AOG1
CSC version: J500FOJV1AOG3
Versão do Telefone: J500FXXU1AOG1
Código do produto: SM-J500FZDDXSG
CSC country code: UAE
CSC sales code: XSG
Phone SN: RV8GB131SGK
IMEI: 359707063719147
HW version: MP 0.400
RF cal date: 2015.11.18
Chip name: MSM8916
Modem board: MSM8916
Boot Warranty bit: 1
Writing AT RIL... OK
Initialization AT RIL... OK
Bypass MSL... error (2)
First reset MSL

Done with Samsung Tool PRO v.34.11


Operation: Reset MSL
Selected model: SM-J500F
Selected port: COM1 Porta de comunicações
Software version: 34.11

Obtendo informações do telefone... no answer from phone

Done with Samsung Tool PRO v.34.11

I can't reset msl why?