plz refund 5 credit

hello sir i lost my 5 credit to useing read code via server its not show could connect to server so plz help to refund my 5 credit


Checking Login and Password... OK
Ballance: 10 crd.
You have 10 credit(s) left. This operation takes 5 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SAMSUNG-SM-G930A
Android version: 8.0.0
PDA version: G930AUCS8CRJ2
CSC version: G930AATT8CRJ2
Phone version: G930AUCS8CRJ2
Product code: SM-G930AZDAATT
CSC country code: USA
CSC sales code: ATT
Phone SN: R58H742FTWT
IMEI: 352326080478939
HW version: REV0.6
RF cal date: 2016.07.26
Chip name: MSM8996
Modem board: MSM8996
Security patch: 2018-10-01
Boot Warranty bit: 0
SIM State: NETWORK_LOCKED
Rebooting phone... OK
Waiting ADB device... OK
Rebooting phone... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Ramdump interface... COM14 detected
Reading data from phone... OK
Calculating... OK
Searching server... error
could not connect to server