any help for that ?
Chimera Mobile Phone Utility version: 20.23.1947 @ 2019-02-14
Read codes started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G9650
Sales Code: IUS
Country Code: Mexico
Timezone: America/Toronto
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Thu Dec 27 21:45:14 KST 2018
PDA Version: G9650ZHS3ARL5 [december 2018, rev5]
Phone Version: G9650ZCS3ARL2 [december 2018, rev2]
CSC Version: G9650OWC3ARI1 [september 2018, rev1]
Product Code: IUS
HIDSw Version: G9650ZHS3ARL5/G9650OWC3ARI1/G9650ZCS3ARL2/G9650ZHS3ARL5
Board Platform: SDM845
Modem Platform: SDM845
Serial Number: R28K31MQCCK
Imei: 354263091282760
Unique Number: 988B5144523947434830
Connections: AT,MTP
Battery Status: 3.93V (56%)
Network Type: CDMA
SIM Status: READY
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-12-01
Data Encryption State: encrypted
Checking diagnostic mode availability...
Diagnostic mode available on port SAMSUNG Mobile USB Serial Port (COM379)
Reading data...
Reading data is in progress.
Method failed.
Preparing...
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
The phone will restart in upload mode, this is normal operation, do not worry!
Switching to upload mode. Be patient! Do NOT disconnect the phone!
Waiting for upload interface...
Waiting for upload interface. Be patient! Do NOT disconnect the phone!
Upload interface: SAMSUNG Mobile USB Modem (COM59)
Reading data...
Reading data is in progress. Be patient! Do NOT disconnect the phone!
Read codes failed.
Finished at local time: [02.14.19 16:18:38]
WorkID: 52603361
Chimera Mobile Phone Utility version: 20.23.1947 @ 2019-02-14
Read codes started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G9650
Sales Code: IUS
Country Code: Mexico
Timezone: America/Toronto
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Thu Dec 27 21:45:14 KST 2018
PDA Version: G9650ZHS3ARL5 [december 2018, rev5]
Phone Version: G9650ZCS3ARL2 [december 2018, rev2]
CSC Version: G9650OWC3ARI1 [september 2018, rev1]
Product Code: IUS
HIDSw Version: G9650ZHS3ARL5/G9650OWC3ARI1/G9650ZCS3ARL2/G9650ZHS3ARL5
Board Platform: SDM845
Modem Platform: SDM845
Serial Number: R28K31MQCCK
Imei: 354263091282760
Unique Number: 988B5144523947434830
Connections: AT,MTP
Battery Status: 3.93V (56%)
Network Type: CDMA
SIM Status: READY
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-12-01
Data Encryption State: encrypted
Checking diagnostic mode availability...
Diagnostic mode available on port SAMSUNG Mobile USB Serial Port (COM379)
Reading data...
Reading data is in progress.
Method failed.
Preparing...
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
The phone will restart in upload mode, this is normal operation, do not worry!
Switching to upload mode. Be patient! Do NOT disconnect the phone!
Waiting for upload interface...
Waiting for upload interface. Be patient! Do NOT disconnect the phone!
Upload interface: SAMSUNG Mobile USB Modem (COM59)
Reading data...
Reading data is in progress. Be patient! Do NOT disconnect the phone!
Read codes failed.
Finished at local time: [02.14.19 16:18:38]
WorkID: 52603361