You have access to this file

Dear supporter i have Z3X Pro and EASYJTAG PlUS together in windows 10
They work properly until today
Today i face strange problem with Shell!!!!

Can not download file!
Server say :
FAIL: You have not access to this file!

disconnect z3x >>> problem not solve
Uninstall and Install EasyJTAG and Z3x >>> problem not solve

EMMC Tool , EasyJTAG , Z3x Pro working properly and i have no problem with Application

the problem is SHELL !! I Can not download any file

With Z3x >>> Can not download file!
Server say:
FAIL: Your are not logged in

With EasyJTAG >>> Can not download file!
Server say :
FAIL: You have not access to this file!

Can someone help me??