Alcatel 5049W unlock error

Unlock4samsung Tuesday, March 12, 2019

SigmaKey v.2.30.00
14xxxxx2 Sigma dongle 2.30, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-03-12 16:58:51 ---------
SigmaKey 2.30.00 MTK: Direct unlock (Alcatel 5049W)
Removing firmware protection...OK
Baseband Processor:MT6738, HW Rev. B.00, SW Rev. 0.01
Testing external RAM...DRAM, 2 Gb
Detecting flash...eMMC, Flash size: 29.13 Gb
Phone model: Alcatel 5049W
Hardware IMEI: 014976xxxxxxx4
Reading security block.........Please send
C:\Users\habib tech\Documents\SigmaKey\temporary backup\01442xxxx\014976xxxxxxx4_Alcatel 5049W.skb
file to support@sigmakey.com
Failed