xt1040 unlock ok but still lock

here the log xt1040 unlock ok but still lock need nck code.

SigmaKey v.2.29.19 build 01
New version 2.30.00 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
Sigma dongle 2.29, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-03-08 15:33:42 ---------
SigmaKey 2.29.19b1 Qcom: Get unlock codes
Motorola QC Diag Port (COM1243), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2E28&REV_0228&MI_00
Firmware: MPSS.DI.4.0.1.c1.2-00002-M8926DAAAANAZM-1
Date: May 27 2015 04:53:49, Apr 07 2015 12:00:00, DAAAANAZ
Software IMEI: 359291051837
Bluetooth address: 000000000000
Unable to read codes for this phone model. Do you want to perform direct unlock instead? [YES]
Unlocking phone.........Done
Restarting phone....PLEASE RESTART PHONE MANUALLY!
Done
--------- 2019-03-08 15:34:14 ---------
SigmaKey 2.29.19b1 Qcom: Direct unlock
Motorola QC Diag Port (COM1243), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\VID_22B8&PID_2E28&REV_0228&MI_00
Firmware: MPSS.DI.4.0.1.c1.2-00002-M8926DAAAANAZM-1
Date: May 27 2015 04:53:49, Apr 07 2015 12:00:00, DAAAANAZ
Software IMEI: 359291051837
Bluetooth address: 000000000000
Unlocking phone.........Done
Restarting phone....PLEASE RESTART PHONE MANUALLY!
Done