blackberry unlock problem

i tried to unlock now phone not on credits taken please help

Chimera Mobile Phone Utility version: 20.72.1227 @ 2019-04-04
Printing phone history

Direct Unlock
4/4/2019
12:54:21
PM

Direct Unlock
4/4/2019
10:28:32
AM

Get Info
4/4/2019
6:21:00
AM

Direct unlock started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
qc8960.wtr-10.3.2.681-nto+armle-v7+signed.bar
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
All files downloaded.
Flashing file
Flashing file
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
qc8960.wtr-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.
Phone found.
Initializing usb connection.
Testing USB connection.
USB successfully initialized.
Waiting for the usb answer.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
qc8960.wtr-10.3.2.681-nto+armle-v7+signed.bar
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
All files downloaded.
Flashing file
Flashing file
10.3.2.680_qc8960qc8960.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
USB receive failed: The operation completed successfully.
Finished at local time: [04.04.19 20:09:46]
WorkID: 56316003