cant Unlock Blackberry Classic (Q10 SQN100-1)

Chimera Mobile Phone Utility version: 20.78.1051 @ 2019-04-11
Printing phone history

Direct Unlock
04/11/19
01:34:02

Direct Unlock
04/11/19
01:29:50

Direct Unlock
04/11/19
01:26:12

Remove BlackBerry Protect
04/11/19
01:15:17

Direct Unlock
04/11/19
01:12:53

Direct unlock started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
qc8960.wtr-10.3.3.2164-nto+armle-v7+signed.bar
10.3.3.2163_qc8960qc8960.factory_sfi.desktop-10.3.3.2163-nto+armle-v7+signed.bar
Download failed. Error code: 2
Finished at local time: [04.11.19 02:36:40]
WorkID: 56831538