G960f read cert problem

I can´t read cert for G960F.

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G960F
Sales Code: XME
Country Code: MALAYSIA
Timezone: America/Argentina/Buenos_Aires
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Fri Oct 5 09:25:48 KST 2018
PDA Version: G960FXXU2BRJ3 [october 2018, rev3]
Phone Version: G960FXXU2BRJ1 [october 2018, rev1]
CSC Version: G960FOXM2BRJ3 [october 2018, rev3]
Product Code: XME
HIDSw Version: G960FXXU2BRJ3/G960FOXM2BRJ3/G960FXXU2BRJ1/G960FXXU2BRJ3
Board Platform: EXYNOS5
Modem Platform: SHANNON360
Serial Number: R58KA4VSXLX
Imei: 35332510XXXXXX1
Unique Number: CE071827CB507CDD1C7E
Connections: AT,MTP
Battery Status: 4.03V (71%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2018-10-01
Data Encryption State: unencrypted
Reading cert...
Checking modem version.
Reading data. Be patient! Do NOT disconnect the phone!
Read cert failed.
Finished at local time: [04.02.19 19:15:55]
WorkID: 56191688