SM-G965U sprint i can't unlock it

hi guys any solution you can recommended me
for this problem to unlock the phone


Checking Login and Password... OK
Ballance: 17 crd.
You have 17 credit(s) left. This operation takes 8 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G965U
Android version: 9
PDA version: G965USQS4CSC8
CSC version: G965UOYN4CSC8
Phone version: G965USQS4CSC8
Product code: SM-G965UZBASPR
CSC country code: USA
CSC sales code: SPR
Phone SN: RF8*******
IMEI: 35***********
HW version: REV1.1
RF cal date: 2018.02.28
Chip name: SDM845
Modem board: SDM845
Security patch: 2019-04-01
Boot Warranty bit: 0
SIM State: CARD_IO_ERROR
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Searching Samsung diag port... detected COM17
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Checking data... error (4.0)
Your phone has new security patch

Done with Samsung Tool PRO v.35.3