Huawei P-Smart invalid challenge

Hi to all, anyone know this problem?
Chimera Mobile Phone Utility version: 21.25.1302 @ 2019-05-30
Printing phone history


Resetting device to factory state...
Factory reset notify window was accepted.
Searching for manufacture port...
Authenticating...
This may take a while.
Be patient! Do NOT disconnect the phone!
The device sent an invalid challenge.
Retry 2/5
The device sent an invalid challenge.
Retry 3/5
The device sent an invalid challenge.
Retry 4/5
The device sent an invalid challenge.
Retry 5/5
The device sent an invalid challenge.
Authentication with the device failed.
Finished at local time: [05.30.19 20:20:44]

thanks :confused: