samsung j410f network unlock error any help new update z3x v36.0

Model: Sm-j410f
Android Version: 8.1.0
PDA version: J410FXXU1ASA2
CSC version: J410FOJM1ASA2
Phone version: J410FXXU1ARJF
Product code: SM-J419FZKDKSA
CSC country code: KSA
CSC sales code: KSA
phone SN: R28M128MS4N
IMEI: 35379XXXXXXXX
HW version: MP 0.200B
RF cal Date: 2019.01.23
CHIP name: MSM8917
Security Patch : 2019-01-01
Boot Warranty bit:0
SIM state: NETWORK_LOCKED, ABSENT
Initisalization ztool...ok
Running ztool, please wait .. OK
reading data from phone .. ok
searching ramdump interface.. com21 detected
reading data from phone .. ok
calculating .. ok
searching server.....error