SigmaKey, card update problem, help

Hi
It's 3 days that I have a problem,
I can not use sigmakey.

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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
2F020D01E44E
S-Card: 200819443 Sigma dongle blank, v 0.55
S-Card: 200819443 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 200819443 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 200819443 Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly

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THANK YOU.