Update my S-card sigmakey but not funtion

Hi Sr I need your help because I try update my S-Card Sigmakey and display this......


SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 963XXXXXX Sigma dongle, v 2.30
S-Card: 963XXXXXX Sigma dongle, v 2.30
http timeout
Wrong or incomplete server reply received


and try other time and next display


SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 963XXXXXX Sigma dongle blank, v 0.00
S-Card: 963XXXXXX Sigma dongle blank, v 0.00
http timeout
Wrong or incomplete server reply received


I need your help but this problem.... thank you