update smartcard sigmakey error

SigmaKey v.2.32.00
Detected GsmServer S-Card products:
S-Card: 846296269 Sigma dongle, v 2.31
S-Card: 846296269 Sigma dongle, v 2.31
Reading data...Smart card API [ID=6] error code=8010002F
Looking for S-Card...
Please connect SigmaKey/Box
how to fix