BlackBerry Protect remove error but credit lost - SOLVED

Chimera Mobile Phone Utility version: 21.32.1251 @ 2019-06-04
BlackBerry Protect remove procedure started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
m5730-10.3.2.681-nto+armle-v7+signed.bar
10.3.2.680_omapwinchester.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
All files downloaded.
Flashing file
Flashing file
10.3.2.680_omapwinchester.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
m5730-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.
Phone found.
Initializing usb connection.
Testing USB connection.
USB successfully initialized.
Waiting for the usb answer.
This USB connection is closed (send)!
Finished at local time: [06.04.19 22:46:04]
WorkID: 61807284
Now say You don't have enough credits for the selected procedure. You can buy more credits here.please help chimera support.