Huawei convert single simto dual sim

I tried to make it healthy single sim to dual sim It does not work and such a notice

We are constantly working on fixing every issue that occurs during using our software.
You repoted that in some cases the procedure suceed but the phone remained sngle sim
please reply to use this thread with the workID if it did or did not work

log and info

Searching for manufacture port...
Testing connection...
Authenticating...
This may take a while.
Be patient! Do NOT disconnect the phone!
Checking IMEI(s)...
Identifying...
This may take a while.
Be patient! Do NOT disconnect the phone!
Repairing second IMEI...
This may take a while.
Be patient! Do NOT disconnect the phone!
Changing simcard slot information...
This may take a while.
Be patient! Do NOT disconnect the phone!
Factory reset the device...
Finished at local time: [06.11.19 10:56:34]
WorkID: 62465934