need answer

BlackBerry Protect remove failed, but my credit gone why???
phone now only chimera logo only
this is work history...

Chimera Mobile Phone Utility version: 21.50.1151 @ 2019-06-24
Printing phone history

Remove BlackBerry Protect
6/24/2019
7:41:46
AM

BlackBerry Protect remove procedure started.
Phone is in loader mode
Updating software.
Phone is in loader mode
Connected to loader
Querying meminfo
Downloading files
10.3.2.680_omapwinchester.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
m5730-10.3.2.681-nto+armle-v7+signed.bar
All files downloaded.
Flashing file
Flashing file
10.3.2.680_omapwinchester.factory_sfi.desktop-10.3.2.680-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Reconnected
Flashing file
m5730-10.3.2.681-nto+armle-v7+signed.bar
Parsing file
Start flashing
Flashing has been finished
Waiting for the phone connection.
Turn on your phone and wait for the Chimera logo.
Phone found.
Initializing usb connection.
Testing USB connection.
USB successfully initialized.
Waiting for the usb answer.
Usb send timed out.
Finished at local time: [06.24.19 14:23:32]
WorkID: 63791863