unlock not done cre not refunded

Work log (61959319)
Chimera Mobile Phone Utility version: 21.34.1308 @ 2019-06-06
Printing phone history
Unlock Online 06/06/2019 3:19:13 AM
Unlock phone started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J337U
Sales Code: XAA
Country Code: USA
Timezone: Asia/Ho_Chi_Minh
Android Version: 8.0.0 [R16NW] [SDK 26]
Build Date: Mon Mar 18 16:21:40 KST 2019
PDA Version: J337UUES3ASC2 [march 2019, rev2]
Phone Version: J337UUES3ASC2 [march 2019, rev2]
CSC Version: J337UOYM3ASC2 [march 2019, rev2]
Product Code: XAA
HIDSw Version: J337UUES3ASC2/J337UOYM3ASC2/J337UUES3ASC2/J337UUES3ASC2
Board Platform: EXYNOS5
Modem Platform: SHANNON305
Serial Number: RF8KC04E3CA
Imei: 352226100680201
Unique Number: CQE00483B6892B5
Connections: AT,MTP
Battery Status: 4.13V (80%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-03-01
Data Encryption State: encrypted
Unlock online...
Checking modem version.
Reading data. Be patient! Do NOT disconnect the phone!
The withdrawn credits will be refunded within one hour.
Unlock failed.
Finished at local time: [06.06.19 10:23:34]
WorkID: 61959319