Alcatel 4044o unlock problem

HI SIGMA TEAM I AM TRY TO UNLOCK 4044O I DONT KNOW WHAT I AM DOING WRONG CAN U PLEASE HELP SigmaKey v.2.33.03 build 01
113028614 Sigma dongle 2.33, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2019-07-28 20:40:14 ---------
SigmaKey 2.33.03b1 Qcom: Direct unlock
ALCATEL HS-USB Diagnostics 9091 (COM1), Provider: TCL, Driver ver.: 6.0.0.0, Date: 8/7/2014, USB\VID_1BBB&PID_9091&REV_0310&MI_00
Phone model: OT-4044O
Error writing to serial port