credit still not refunded [Answered]

its over 10 days and i didn't get a response yet.


LOG: zsc_tfXQ3Cqz
IMEI: 354756104370738

Checking Login and Password... OK
Ballance: 27 crd.
You have 27 credit(s) left. This operation takes 10 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G975F
Android version: 9
PDA version: G975FXXU1ASBA
CSC version: G975FOBE1ASB4
Phone version: G975FXXU1ASBA
Product code: SM-G975FCWGEVR
CSC country code: UK
CSC sales code: EVR
Phone SN: R58M36SRJML
IMEI: 354756104370738
HW version: MP 0.700
RF cal date: 20190325
Chip name: EXYNOS9820
Modem board: SHANNON5000
Security patch: 2019-02-01
Boot Warranty bit: 0
SIM State: ABSENT,ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching server... OK
Checking server answer... OK
Executing... OK
Reading data from phone... OK
Calculating... OK
Searching server...


it got stuck there and credit was deducted,