problem unlocking moto-e5-xt1921-6-verizon

--------- 2019-07-17 11:37:47 ---------
SigmaKey 2.33.02 Qcom: Get unlock codes
Motorola QC Diag Port (COM6), Provider: Motorola, Driver ver.: 4.8.2.0, Date: 7/11/2011, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: May 24 2019 11:54:22, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838093498820
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [NO]
Cancelled