samsung a20 help

can anyone tell me where i am doing wrong?


Chimera Mobile Phone Utility version: 21.64.1051 @ 2019-07-08
Printing phone history

Read Codes Online
08-Jul-19
3:43:00
AM

Read Codes Online
08-Jul-19
3:38:51
AM

Read Codes Online
08-Jul-19
3:28:07
AM

Read Codes Online
08-Jul-19
1:00:00
AM

Read Codes Online
08-Jul-19
12:48:21
AM

Read codes started
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-A205YN
Sales Code: TLP
Country Code: Australia
Timezone: Australia/Sydney
Android Version: 9 [PPR1.180610.011] [SDK 28]
Build Date: Wed Apr 10 00:39:54 KST 2019
PDA Version: A205YNDVU1ASD5 [april 2019, rev5]
Phone Version: A205YNDVU1ASD5 [april 2019, rev5]
CSC Version: A205YNLDT1ASD5 [april 2019, rev5]
Product Code: TLP
HIDSw Version: A205YNDVU1ASD5/A205YNLDT1ASD5/A205YNDVU1ASD5/A205YNDVU1ASD5
Board Platform: EXYNOS5
Modem Platform: SHANNON327
Serial Number: R58M55MN7QX
Imei: 356800100057549
Unique Number: CBJ0017FDCC5D46
Connections: AT,MTP
Battery Status: 3.95V (58%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2019-02-01
Data Encryption State: encrypted
Reading codes online...
Checking modem version.
Reading data. Be patient! Do NOT disconnect the phone!
Read codes failed.
Finished at local time: [07.08.19 13:50:49]
WorkID: 65400769